What do you enjoy about customer service? If you talk about an element of a job you greatly enjoy, but that element doesn't apply to the position you're interviewing for, your answer sounds weak and out of place. Do you like helping people and solving problems? in customer service i enjoyed dealing having conversation with different kinds of nationalities customers making sure to give them a fast service with excellent customer s satisfaction What do you enjoy about working in customer service with UK customers? Job Interview Questions About Working in Fast-Paced Environments Be careful on answering what you ‘didn’t like out your last job, company, employer, etc. What do you love about customer service and what do you hate about customer service? With most customer service jobs, however, the opposite is true, with a healthy camaraderie present among staff. Customer service positions are proving to be the best of both worlds, offering a much in demand career that is projected to grow within the next decade. If you haven’t given it some thought, you may blurt out something about your boss or the company, and talk yourself right out of a job. Improve productivity. Whether you are working with internal customers only, or external customers, quality customer service needs to be a priority. 5 customer service examples that provide great service. Nothing. How can I make my business & customer service department revolve around customer focus principals? The employer is looking to answer two questions by asking you this. Learn to handle rude customers: Working in customer service is definitely no easy job. Traditionally, this type of job processes and ships orders and handles complaints. Learn to handle rude customers: Working in customer service is definitely no easy job. How does your company deal with customer service issues caused by a third party? Instead, gently get to the root of the question. Register now Talk about previous teams you have worked in; mention the size of the team, who you reported to, what role you had and who the team leader reported to, for example, manager or director. "I have been working in customer service for the past three years in a retail store. I do have the ability to work with a large variety of individuals; however, these are the ideal traits I would see in future colleagues." , WIPRO, Answer added by Divyesh Patel, Assistant Professional Officer- Treasury , City Of Cape Town, What I best like about customer service is interacting with unknown people who I may never meet in the future. It would be safest to answer that you can comfortably work on several accounts at the same time, but feel that when you can focus on one account you are able to provide a higher quality service. To develop my ability to further job as a IT. You need to prepare examples of good customer service for interview, proving how satisfied the customer was either through feedback or by showing how you measured their satisfaction levels. Review this list of 15 questions and answers to help you prepare for your next interview. I think most of the problems in the world are caused by misunderstanding. It is so much fun to work with the same customers. © 2020 Alexander Communications Group, Inc. All Rights Reserved. 7 Customer Service Interview Questions & Answers | How2Become It is so much fun to work with the same customers. Cookie Policy, Question added by Divyesh Patel , Assistant Professional Officer- Treasury , City Of Cape Town, Answer added by Subhranshu Ganguly, Quality Analyst. What do you like and dislike about working in the customer service industry? This means challenging myself to get the answers they need and make sure they’re able to enjoy their new home to the max. I have a set customer base that I service. I hope, not. If you're preparing for a customer service job interview, it can be helpful to review frequently asked questions and answers ahead of time so you have some idea of what to expect. You may want to consider a career as a customer service representative! Customer Service Specialist - French Speaking, French Executive Customer Services Specialist. Question: What’s the best way to deal with critical customers. While that feature isn’t currently in our development roadmap, we are working on big improvements that will be helpful for the majority of our customers, and you’ll see those rolling out soon.. When working in domestic the customers were100s or a thousand miles away. Before entering an interview for a customer service job, get a handle on what good customer service means to you. So you‘re thinking about working in the customer service industry, but you’re not sure if it’s the right move for you?We’ve put together a handy guide that will talk you through the benefits of working within this exciting area. Some people are long winded and rather wordy. I want to works as a customer service representative to serve other to the way I can do. BAYT.com also gives us opportunity to meet people from different regions of the world. Sample Answer. Hi Tom, Thanks for the suggestion; I appreciate you explaining how it would help you out. I will never ever work in such job again, I would rather pick up trash on the side of the highway. Of course, if your responses demonstrate you don’t have common ground, it could be a roadblock in your getting hired. If we have the patience to understand the customer even when he is irate half the problems are solved. Be confident and clear when you respond to the question. I like making that connection with my customers and putting myself in their situations. Always answer that you are a team player, that you enjoy working as part of the team. It can be a very humbling experience, and it makes me appreciate even more what I can do for them and that I am there to help. I work in Customer Service for an animal supply company on the west coast. This question should give a sense of how you consider your role for the customer service job. In my experience, if you understand what makes each person tick, you will be able to connect with them, thus providing personalized service that exceeds expectations. Upskilling. You may think that sitting with a headset on, talking to customers on the phone for most of the day would prohibit a lively and vibrant atmosphere. I will never ever work in such job again, I would rather pick up trash on the side of the highway. You’re more likely to receive positive word-of-mouth feedback if you prioritize high customer satisfaction with top-of-the-line service. Question: What do you enjoy most about working in customer … Hiring managers are drawn to those who express themselves well. 7. A great answer won’t just involve solving a problem or answering a question, but ensuring that the customer had as positive an interaction as possible. A customer service representative is the first line of response in any company, and must be mindful of his behavior and the person on the other side of the line. I hope, not. Find customer service jobs jobs now. You may think that sitting with a headset on, talking to customers on the phone for most of … Good customer service takes team work. I get to know them, their stores, their ordering patterns, etc. This question is somewhat of a trap, because it asks for a negative answer. The customer service person normally meets with all kinds of customers, some very polite and soft spoken whereas many others are more often , pretty rude. Tip: Always be positive When an employer asks you what you found most or least rewarding about your previous job, it is very important to communicate positivity. You don’t want to come off negative. They provide information about products and services, take orders, respond to customer complaints, and process returns. They begin to trust you and depend on you to help them through issues they have with their stores. For me, it’s just the opposite. bad customer service is when you do not take the time to help someone because it is not profitable to you in any way. I keep my composure polite and always professional on the phone. © 2000-2020 Bayt.com, Inc. All Rights Reserved. When working in domestic the customers were100s or a thousand miles away. 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